Gifty Beauty Store is a trusted skincare destination in Lagos, Nigeria.
Got Questions?
Frequently Asked Questions
Everything you need to know about shopping, delivery, and consultations with Gifty Beauty Store.
What products do you offer? +
We offer a wide range of skincare and cosmetic products including creams, lotions, serums, cleansers, sunscreens, and beauty accessories suitable for all skin types. We also sell perfumes and fragrances, self care products, and many more skincare related products.
Where are you located? +
Our main store is located at Shop 07 & 08, Yankees shopping mall, 03 Muri Olosunde street, off Fatimo road, Ikotun roundabout, Lagos, Nigeria.
Branch office: 02, Cole street, off Lawanson Road, Surulere, Lagos, Nigeria.
You can also shop with us online via our website and social media platforms.
Do you deliver products? +
Yes. We offer nationwide delivery across Nigeria, and delivery times may vary depending on your location. We also offer international shipping.
How can I place an order? +
You can place orders by:
- Visiting any of our physical stores
- Ordering through our website, www.giftybeautystoree.com
- Sending a direct message to our social media pages (Instagram/WhatsApp)
What payment methods do you accept? +
We accept payments via bank transfers, POS payments, and approved mobile payment platforms. We don't offer payment on delivery.
Can I return or exchange a product? +
Yes, we accept returns or exchanges within 7 days of purchase if the product is unused, unopened, and in its original packaging. Proof of purchase is required. Custom or clearance items are not eligible.
What should I do if I receive a damaged or wrong product? +
Please contact us immediately via phone or email with your order details and photos of the product. We will arrange a replacement or refund as quickly as possible.
This option for arranging a replacement is only applicable for website orders.
Cases where a customer fails to clearly state the exact product variant or type they want, or to send a picture and a proper order note to our online representative during their order process via DM, will be ignored. We encourage website orders to avoid mistakes like this.
How do I know which product is right for my skin type? +
Our staff can help you choose the best products for your skin type. You can also send us your skin concerns via message for personalized recommendations.
Please note that personalized recommendations and consultations are not free.
Do you offer skincare consultations? +
Yes, we provide paid professional skincare consultations at our store and online. Book an appointment by contacting us through our customer service channels.
What are your store hours? +
Monday to Saturday: 9:00 AM – 6:30 PM.
Sunday: Closed.
Can I track my online order? +
Yes, once your order is dispatched, we will provide you with a tracking number to follow your delivery. For orders without a tracking number, use your order number generated after web checkout to track on our website.
Is my personal information safe when I shop with you? +
Absolutely. We handle all customer data confidentially and in compliance with data protection laws.
Do you offer discounts or promotions? +
We regularly run promotions and discounts. Follow our social media pages or subscribe to our newsletter to stay updated.
How can I contact customer service? +
Phone: 08100073702
Email: giftybeautystore@gmail.com
WhatsApp: 08100073702 / 09099625356
Or send us a direct message on our social media pages, @giftybeautystore.